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Let’s Talk About Content Marketing

518owlcheck72dpiA lot of what we do here falls under the umbrella of “content marketing.” We may not always identify it as such … as in, “hey, this post is part of our content marketing strategy.” You, dear reader, might take offense at that … after all, who wants to be marketed to?

Content marketing is first and foremost about providing valuable content. It can take the shape of words, images, video, audio … your only limit is your own imagination. “Valuable” is the operative word here. Shouting “buy my stuff” across every available media is not content marketing. No, most of us consider that tactic to be “spam.”

On the other hand, when a company or an individual provides me with the information I’m looking for, I take notice. If they do so repeatedly, they become a trusted information source. If that trusted source, later on, offers me a relevant product that meets my needs, they’ll likely make the sale. This is the heart of content marketing.

Joe Pulizzi of Junta42.com defines it like this:

Content marketing is a marketing technique of creating and distributing relevant and valuable content to attract, acquire, and engage a clearly defined and understood target audience - with the objective of driving profitable customer action.

Your blog and/or newsletter, your comments on other blogs, profiles on social media sites, involvement in social networking, articles published off-site, even the articles you bookmark … all of these activities are pieces to the content marketing puzzle. Each activity contributes toward the end goal of driving interested visitors to your site. None of the pieces are highly effective standing alone. But used together, they form a picture of your company (otherwise known as your brand) while providing useful, relevant information to your target audience.

For the micro-business owner, content marketing helps you establish credibility in the eyes of your customers and prospects, while driving sales of your product or service. For the organization, content marketing helps spread awareness of your cause. And for the larger business, well, many are already aware of the benefits. Put simply, it works.

So what’s holding you back? A lack of time to do it yourself? Don’t know what to write about? Don’t know how to go about it? Or are you already engaged in content marketing? (We’d love to hear your success story!

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What is Your Unique Marketing Strategy?

Internet marketing may be the most talked about game in town, but is it the only game? Not hardly. We get so wrapped up in talking about the latest online strategy, that sometimes we forget that not everyone is tied to their computer.

Small Business Marketing is Not One-Size-Fits-All

For instance, while I do believe that nearly every business needs a website, how that website is used will vary within different market segments. Phone book advertising is another example. Is it a waste of money or money well-spent? It all depends on your market. Understanding your market is crucial to your small business success.

Learn All You Can About Your Market

This past week, I investigated the online market viability for a joint venture project. The results were disappointing, to say the least … low search traffic combined with intense competition. But at the other end of this venture is a person who’s investigated the local marketplace and her results show the opposite.

We’ve decided to move forward because we can reach this niche market using direct response marketing tactics. A search engine optimized website will be part of our marketing mix, but due to our research, we know that it’s going to take A LOT of time and effort before that website will pull its own weight, except possibly in some select local markets.

Market Understanding Drives the Strategy

So our unique marketing strategy begins with a direct mail campaign. We’ll supplement this with a couple of well-written direct response ads placed in relevant trade magazines. The website will still be center-stage, just not relied upon initially as a lead generating tool. Of course, Twitter, Facebook and LinkedIn will also be part of the mix.

Even in these recessionary times, opportunities abound. We’ll miss them if we are too focused on one prevailing idea. Take some time this week to think about your market. Gaining a better understanding of your market will help you identify new ways to reach it … leading to increased sales and improving your profitability. What is your unique marketing strategy? What tools are you using to promote your business?

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How Do You Treat Your Customer?

Customer satisfaction, you’ve heard of it. We stand behind “the customer is always right” to the point of ridiculous on many occasions. Whether they are a pleasant, easy-going customer or the grumpy, hard to please type, we treat them with respect because they do matter to us. We have a zillion reasons they are valuable, and as difficult as some of them can be at times, we fall back on that list frequently!

  • they pay the bills
  • we need their references on our ‘Happy Customers List’
  • we build our portfolios on the work we do for them
  • they will talk of our great service and drop our names
  • every customer is a link to a new customer, etc.

Those are all very important, familiar reasons we put up with difficult and sometimes unfriendly customers, but even so, no one likes to be treated rudely or unfairly, ourselves included.  When our customers are not-so-easy-to-please, how do we treat them in such  a way that they will come back to us much easier to satisfy?

  1. The first thing we do is recognize that they did not have to choose us, but they did.
  2. Since they did choose us, they are worthy of the same respect another more reasonable customer would receive.
  3. Smile. Smile when you talk on the phone, type on the keyboard, and absolutely when you are speaking face-to-face. A smile will transform how you see them, remind you to be friendly at all times, and will translate through every medium–even the phone line!
  4. Make sure every detail is expertly thought out and executed.
  5. Do the very best job you are capable of doing.
  6. Present your service or product with confidence, ready to meet resistance with understanding and suggest an alternative if one exists.

Some people just won’t be satisfied. When you’ve done all you can, that’s all you can do. No matter what, don’t loose your cool.

Its not easy saying the right thing when you feel you’ve been insulted or when you’ve gotten your feathers ruffled! Having a game plan will help you to speak calmly and resolve the issue while preserving your dignity!

How do you treat your customer?

Photo Credit: chez sugi on flickr

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What Is Article Marketing?

One of the most constructive ways to build credibility with your market is through article writing and submission via article submission directories. A relatively new topic for small business, this social marketing technique has been on the rise in recent years, proving beneficial to almost any market.

A standard length article is 300-750 words, and should be geared to some aspect of interest to your specific market. When your articles appear frequently on submission sites with a clear message and content value, your readers begin to view you as one to be referred to, or the expert on a given topic.

Article writing through sites such as Ezines.com (our pick), Ask.com, About.com, and others, offer free content to marketers and small to large size businesses as a way to easily provide informative documentation to their specific readership, which includes your audience. The stipulation to them is that your personal information, which you provide in a bio box, is distributed with it.

A carefully thought out bio box should include a brief, professional description of your company, a picture of yourself, and a direct link back to your website. As your work is picked up by viewers and published, your name and company develop a much larger audience than you could have achieved approaching these viewers independently. In this way they are in effect, screened, because they are searching the sites specifically for the information on your topic. Instead of authoring their own work, with all the research and time that implies, one expert will use another’s work and give him/her credit for doing so. This is a major time convenience for a news magazine or niche writer, and a win-win for everybody.

The trick is to update regularly and keep the content relevant and valuable to your readers. Make sure you’re writing beneficial insights that will make them want to come back for more, and find out more about your service or product offerings.

What’s your favorite article submission site?

Related Articles: What Is Content Marketing?

Related off-site posts: Five Steps To Success With Article Marketing

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Social Media Is Like Fitness Training

I was working out this morning when it occurred to me that for the first time this year, I can start to see all my effort paying off. I’ve always worked out, but its becoming increasingly more difficult to repair after the holidays!

Social media marketing is much like that, believe it or not. When you first start working on that social media muscle, you won’t see immediate results. That’s okay. The repetition, consistency, and diligence will pay off, just not right away.

Be Diligent

Diligence is what makes you do what you don’t necessarily feel like doing, just because you know you should. Don’t just attack Twitter, Facebook, MySpace, and LinkedIn with random, reckless abandon. Rather, knowing you should be connecting socially, create a plan of attack. If you go into a gym and work out hard on every piece of equipment without knowing what you’re doing, should you expect results or injury?

Take some time to consider how you’re going to build this muscle. How are you going to attract the people you need in your arena? What will your message be? Are you going to offer information, inspiration, or network connections? Remember, this social media muscle will take time to develop. You’re probably going to make mistakes, but if you’re diligent about this, relationships are inevitable.

Practice Repetition

You probably wouldn’t notice any shape or form if you didn’t repeat an exercise several times. Same thing with responding to comments on your blog, and leaving comments on other blogs you read. This is an important muscle because it gives you an opportunity to leave a link or trackback to your site and blog. As your community sees your repeated involvement, you become known for your friendly interaction.

Be Consistent

Working out for a month and then sitting for a month will just be a waste of your time. That’s why lifestyle changes have to happen for true fitness. You may grow tired and want to stop, but just get back out there again.

Blog. Blog. Blog. It’s the new credibility muscle, and its built with consistency. This one takes your area of expertise, and shares it with a slowly built readership base. These people will inevitably be involved in a conversation, probably online, and say,”I know where to find the answer to that, I saw it just the other day on so-and-so’s blog! Here’s the link.” That link will take them to your blog, and connect them to your website.

Social media muscle building brings your customers to you. Time to work out?

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