Comments on: You’ve Received a Negative Review – Now What?

By: Best Internet Marketing Posts of 2008: Social Media, SEO, and More » Techipedia | Tamar Weinberg

Sun, 06 Dec 2009 15:38:04 +0000

[...] Online Reputation Management for the Small Business Owner Providing high quality service will avoid the reputation management issues you could encounter.? If you get a negative review but provide great service thereafter, the newer positive reviews will mitigate the negative review. [...]

By: Best of The Web - Blog Posts 2008

Best of The Web - Blog Posts 2008 — Tue, 10 Feb 2009 05:42:59 +0000

[...] Online Reputation Management for the Small Business Owner on ExpressMarketingMemo.com. A nice guide for small Business owners to managing online reputation. [...]

By: Best of The Web - Blog Posts and Articles Of Year 2008

Best of The Web - Blog Posts and Articles Of Year 2008 — Sat, 07 Feb 2009 04:49:03 +0000

[...] Online Reputation Management for the Small Business Owner on ExpressMarketingMemo.com. A nice guide for small Business owners to managing online reputation. [...]

By: Shari Voigt

Shari Voigt — Fri, 23 May 2008 15:10:33 +0000

Thanks for your comment, Colin. That’s actually what prompted this post. One of my contacts received an unfair negative review on Angie’s List. Their business does not have a strong online presence and the review has damaged their local reputation. Unfortunately this kind of stuff happens, and when it does, the local business owner feels powerless. So you fight fire with fire … overwhelm the negative review with a strong and positive online presence that reflects how you really conduct business.

By: Colin Temple

Colin Temple — Fri, 23 May 2008 03:14:12 +0000

I think the first line of your post is a very important point. It’s not always the intention of a website publisher to have their content pushed into a social network. The reviews are usually unsolicited.

It seems that many comments on sites like Digg and StumbleUpon seem to be written with the impression that the site’s owner was looking for praise from that community. Often, they don’t even know that the site was Dugg/Stumbled until some time later.

By: Shari Voigt

Shari Voigt — Thu, 22 May 2008 15:22:52 +0000

Thanks, Kimberly. I appreciate your kind words! I’d like to see more written on the golden rule by marketers, as well. If we’d market the way we’d like to be marketed to … wouldn’t that change the world?

By: spostareduro

spostareduro — Thu, 22 May 2008 06:31:35 +0000

I’m not just saying this because you dropped a link to my post, but because I love hearing the golden rule mentioned in any marketers blog. it is too rare and when it is spoken, it is typically just for pats on the back or some form of manipulation. I have seen your work in the past, spoken with you in other communities, and it has become obvious that you are not only business savvy, but you practice what you preach.

Always nice to visit this blog Shari. Thanks for the tips.