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Customer Service

Win More Business with a Great Response Letter

Do you have a response letter prepared for prospective customer inquiries? When you get an inquiry via email or your Web contact form, how long does it take you to respond? It’s up to you as to whether you’re responding to a hot lead or a cold one. Your response time makes all the difference. [...]

Why Pick Home-Based Service Businesses Over Larger Companies?

Today’s article is the first of many by my associate and sister, Susan Hamilton. As a copywriter from the Dallas, Texas area, she has a passion for helping the home-based business owner succeed in today’s economic climate. Often home-based businesses in the service industry mistakenly assume they’re competing with larger companies, and neglect marketing to [...]

Customer Service in a Web 2.0 World

We ate dinner at a local restaurant last night. It’s not something we do very often. Dinner out is a luxury, especially for a self-employed couple with two growing businesses! It didn’t start well. We waited over 20 minutes in a not-crowded restaurant for a meal that was presented poorly. The 7 oz. sirloin was [...]

Consistency and caring – keys to quality customer service

We’ve been Nextel customers for ages … switched over to them years ago because their local customer service was phenomenal. I met with a Nextel rep over coffee and she sent demo phones home with me – one for my husband and one for me. We tried them out, loved the direct connect feature and [...]

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