Customer satisfaction, you’ve heard of it. We stand behind “the customer is always right” to the point of ridiculous on many occasions. Whether they are a pleasant, easy-going customer or the grumpy, hard to please type, we treat them with respect because they do matter to us. We have a zillion reasons they are valuable, [...]
Posts Tagged ‘reputation management’
You’ve Received a Negative Review – Now What?
This post has been named “Best of 2008” by Techipedia.
Whether you participate in the online space called social media or not, you or your company can fall victim to a negative review by an unhappy customer. Maybe the review is honest and you need to get your act together, but that negative review might also [...]
